1. “We”/”Us” refers to Ultimate Business Cards, of Birstall, Nr. Leeds, West Yorkshire.
2. “You” refers to the purchaser of our products and/or services.
3. E.&O.E.: All errors and omissions excepted.
Delivery
4. Once payment has been made by cheque, BACS, PayPal or debit/credit card, we will e-mail you a proof (where necessary) within 1-2 working days. Once this is approved, your business cards will be sent to production, and will usually be delivered to you within 5-6 working days. In the unlikely event of a delay, we will inform you at the earliest opportunity, and will make every effort to rectify any issue(s). Please note that all delivery times - including express - are provided as estimates in good faith only, and are not guaranteed in any way. Please note that Ultimate Business Cards will not be held responsible - financially or otherwise - for any issues that arise due to (but not limited to): the delivery, delayed delivery, mis-delivery (including, but not limited to, the delivery of incorrect product(s)) or non-delivery of any of our products and/or services. Please note that refunds (full or partial) are not available on any of our products - for delivery issues or otherwise - due to their custom nature, and production methods. This is in compliance with the Consumer Protection (Distance Selling) Regulations, 2000.
Payment and refunds/returns
5. Payment of an order assumes acceptance of these Terms & Conditions, which are also available in writing by request.
6. Once completed (i.e. paid for), orders cannot be cancelled, but may be able to be changed for different products or quantities, depending on the current stage of production. Please contact us if you have a problem or query.
7. As we create and provide personalised, customised products, and mostly to businesses (including sole-traders); in compliance with the Consumer Protection (Distance Selling) Regulations 2000, we regret that we cannot provide a refund or return on any order under any circumstances. However, as a professional, caring business, in the unlikely event that you are dissatisfied with your product(s), we will make every effort to rectify your issue(s) if possible, which may include re-printing and/or re-designing, at our discretion. This excludes issues that arise due to production limitations.
8. “Free artwork” is applicable only to basic artwork creation (at our discretion), or formatting and/or amendments to provided editable artwork. Our full design service (inc. simple logo creation) is available for an extra charge (please enquire).
Proofs/amendments
Please note: our free design service includes two free amendments (maximum of three proofs), so please decide on the exact content/wording you require before sending this over to us, and initially provide as much information and detail as possible when describing the sort of design you're looking for. Please note that author's amendments aren't covered under our free service and are charged at £4 (ex. vat) per change, if required. Our full design service includes three amendments (maximum of four proofs). When looking at your proofs and considering amendments, please be very concise and detailed with your instructions, consider all amendments carefully, and consolidate any requests into one single email, to avoid any delays to your order. If you do require further amendments, these can be provided, and are charged at £4 (ex. vat) per additional proof. This charge (if any) will be payable prior to printing.
Please be advised that it is your responsibility to provide us with any logos/images etc. in a format that is suitable for print (at our discretion). This means that the files you send us need to be of suitable size, resolution and format. If in any doubt as to the suitability of the content you'd like to include on your business cards, please be sure to discuss this with us before placing your order, as we regret that we're unable to cancel and/or refund any orders due to this reason. We will advise you of the best solution wherever possible, and we also offer a simple logo creation service for a one-off fee of £25 (ex. vat), if we need to recreate your logo to make it of suitable quality. We will of course consult you before undertaking this work, and the logo will then be yours to use in the future.
9. Any artwork that we create for you - using our full or free design services - will be kept on file for any future orders you place with us. Artwork release (in vector format where possible) to third parties is usually possible for a fee, please enquire. Copyright of the design (if applicable) and compilation of the artwork will then be handed over to you. Please note that the copyright in any artwork created by us (full or partial) under our "free artwork" offer remains the property of Ultimate Business Cards, unless copyright has specifically been transferred by paying our artwork-release fee.
10. If we are creating artwork for you, please take extra care before approving any proofs sent to you. After our proof is accepted, by e-mail or otherwise, we can take no further responsibility for its contents, including, but not limited to: typographical errors. Once approved, we are also unable to make any further alterations before going to print. Please note: colours may differ from screen to print.
11. If you wish to provide us with your own completed artwork, please take extra care to ensure your files meet our artwork guidelines, available here or in writing by request; and to check for errors. We can accept no responsibility for any errors, or post-production issues that may arise, due to artwork that is not wholly created by us. Any electronic proofs you receive are intended as a representation of layout and format only, and are not indicative of final print quality. Colours and reproduction may vary from screen to print, and unless colours are PMS-matched by request at additional cost, cannot be guaranteed as accurate. Final artwork submitted to us should be created suitably for high-resolution 4-colour process lithographic printing.
Quantities
12. Due to normal production limitations, exact order quantities cannot be guaranteed. To compensate for these production limitations, we over-print most orders with a higher quantity than requested, and you'll therefore normally receive a higher number of usable business cards than you ordered. However, there are rare occasions when the usable number of business cards could be slightly lower than the quantity of cards you've ordered, for the same reason. We guarantee that this number will never be more than 5%. If you receive less than 95% of the quantity you've ordered, please contact us and we'll promptly look into this for you.
13. Promotional discounts are dependent on product and/or quantity, and may be changed at any time. Please contact us for current discount rates. Only one discount may be used per order; with the exception of our 10% twitter discount which may either be used on its own, or with another offer (e.g. loyalty discount), but only up to a maximum discount of 15%. To qualify for your twitter discount, you must email us when you've added us, and remain a twitter follower for at least one calendar month, after which your discount voucher will be emailed to you. Discounts cannot be used with business start-up stationery packages. Ultimate Business Cards reserves the right to withdraw, change or refuse acceptance of any offer at any time. Loyalty discount code "UBC01xd" expires June 2011.
Copyright
14. All images, logos, designs, content and intellectual property contained on this website that have been wholly created by us, and in all communications where appropriate - electronic, physical and verbal - are ©2008-2011 Ultimate Business Cards™ (U.K.), unless stated. End product images/designs used throughout this website and in other literature are a combination of first and third-party designs/artwork from ourselves and our clients. If you wish your end design or likeness to be removed, please contact us.
