1. “We”/”Us” refers to Ultimate Business Cards, a trading name of David Ward Printing, of Birstall, Nr. Leeds, West Yorkshire.
2. “You” refers to the purchaser of our products and/or services.
3. E.&O.E.: All errors and omissions excepted.
Delivery
4. Once payment has been made by cheque, BACS, PayPal or debit/credit card, we will e-mail you a proof (where necessary) within 1-3 working days. Once this is approved, your business cards will be sent to production, and will usually be delivered to you within 4-7 working days. In the unlikely event of a delay, we will inform you at the earliest opportunity, and will make every effort to rectify any issue(s). Please note that all delivery times - including express - are provided as estimates in good faith only, and are not guaranteed in any way. Please note that Ultimate Business Cards will not be held responsible - financially or otherwise - for any issues that arise due to (but not limited to): the delivery, delayed delivery, mis-delivery or non-delivery of any of our products and/or services. Please note that refunds (full or partial) are not available on any of our products - for delivery issues or otherwise - due to their custom nature, and production methods. This is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
Payment and refunds/returns
5. Payment of an order assumes acceptance of these Terms & Conditions, which are also available in writing by request.
6. Once paid, orders cannot be cancelled, but may be able to be changed for different products or quantities, depending on the current stage of production. Please contact us if you have a problem or query.
7. As we create and provide personalised, customised products; in compliance with the Consumer Protection (Distance Selling) Regulations 2000, we regret that we cannot provide a refund or return on any order under any circumstances. However, as a professional, caring business, in the unlikely event that you are dissatisfied with your product(s), we will make every effort to rectify your issue(s) if possible, which may include re-printing and/or re-designing, at our discretion. This excludes issues that arise due to production limitations.
8. “Free artwork” is applicable only to basic artwork creation (at our discretion), or formatting and/or amendments to provided editable artwork. Our full design service (inc. logo creation) is available for an extra charge (please enquire). Our free and full artwork/design services usually include a maximum of two electronic proofs (one amendment).
Please be advised that it is your responsibility to provide us with any logos/images etc. in a format that is suitable for print (at our discretion). This means that the files you send us need to be of suitable size, resolution and format. If in any doubt as to the suitability of the content you'd like to include on your business cards, please be sure to discuss this with us before placing your order, as we regret that we're unable to cancel and/or refund any orders due to this reason. We will advise you of the best solution wherever possible, and we also offer a simple logo creation service for a one-off fee of £25 (ex. vat), if we need to recreate your logo to make it suitable quality. We will of course consult you before undertaking this work, and the logo is then yours to use in the future.
9. Any artwork that we create for you - using our full or free design services - will be kept on file for any future orders you place with us. Artwork release (in vector format where possible) to third parties is usually possible for a fee, please enquire. Copyright of the design (if applicable) and compilation of the artwork will then be handed over to you.
10. If we are creating artwork for you, please take extra care before approving our proof. After our proof is accepted, by e-mail or otherwise, we can take no further responsibility for its contents, including, but not limited to: typographical errors. Once approved, we are also unable to make any further alterations before going to print. Please note: colours may differ from screen to print.
11. If you wish to provide us with your own completed artwork, please take extra care to ensure your files meet our artwork guidelines, available here or in writing by request; and to check for errors. We can accept no responsibility for any errors, or post-production issues that may arise, due to artwork that is not created by us. Any electronic proofs you receive are intended as a representation of layout and format only, and are not indicative of final print quality. Colours may vary from screen to print, and unless PMS-matched by request at additional cost, cannot be guaranteed as accurate. Final artwork submitted to us should be created suitably for high-resolution 4-colour process lithographic printing.
Copyright
12. All images, designs and intellectual property contained on this website, and in all communications - electronic, physical and verbal - are ©2008-2010 Ultimate Business Cards™ (U.K.), unless otherwise stated.
